Privacy Policy

Last Updated: May 26, 2026

Botti Home Services LLC ("Botti Home Services," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at bottihomes.com or use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

Contact Information: Name, email address, phone number, and mailing address
Service Details: Property address, service preferences, and project descriptions submitted through our forms
Communication Data: Messages, inquiries, and correspondence you send us
Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, and time spent on the site

We collect personal information only when you voluntarily provide it through our website forms, phone calls, emails, or in-person interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, schedule, and manage the services you request
Communication: To respond to your inquiries, send appointment confirmations, and provide service updates
Marketing: With your consent, to send promotional materials, seasonal offers, and company updates
Improvement: To improve our website, services, and customer experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. SMS / Text Message Data

When you opt in to receive text messages from Botti Home Services LLC, the following applies to your phone number and messaging data:

Collection & Consent

Phone numbers are collected only through explicit opt-in consent, such as checking a consent box on our website forms or texting a keyword to our number. We maintain records of your consent.

Use of Phone Numbers

Your phone number is used solely for the purposes you consented to, including service-related communications (appointment reminders, service updates, confirmations) and marketing messages (seasonal promotions, special offers) if you opted into those.

No Sharing

We never sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Your phone number may only be shared with our SMS service provider (GoHighLevel) solely for the purpose of delivering messages on our behalf.

Opt-Out

You may opt out of text messages at any time by replying STOP to any message. You will receive one final confirmation message and no further texts will be sent. You may also contact us at [email protected] or (908) 210-3835 to request removal.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These include:

GoHighLevel Tracking Pixel: Used for analytics and lead tracking within our CRM platform
Google Analytics: Used to understand how visitors interact with our website, including page views, session duration, and traffic sources
Essential Cookies: Required for basic website functionality

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

5. Third-Party Services

We use the following third-party services in connection with our business operations:

GoHighLevel: Customer relationship management (CRM), appointment scheduling, email and SMS communication, and website hosting
Stripe: Secure payment processing for service invoices and transactions
Google Analytics: Website traffic analysis and performance monitoring

These third-party providers have their own privacy policies governing how they handle data. We encourage you to review their respective policies. We only share information with these providers as necessary to deliver our services to you.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encrypted transmission of sensitive data, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we update or correct inaccurate information
Deletion: You may request that we delete your personal information, subject to any legal obligations requiring us to retain it
Opt-Out: You may opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Botti Home Services LLC
Bernardsville, NJ 07924
Phone: (908) 210-3835
Email: [email protected]
Website: bottihomes.com